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Lead Reactivation Engine

Reactivates dormant leads with coordinated voice, SMS, and email sequences.

Dormant-lead reactivation runs against CRM segments that meet the dormancy criteria: contacted 6 to 12 months ago, never older than 24 months, never on an opt-out or DNC list. The sequence is staged across voice, SMS, and email, with messaging keyed to the original dormancy reason — quoted-not-closed, no-show on the appointment, timing wasn't right at the time. Win-back offers and incentive logic are configurable per segment. Conversion is measured back to closed deal in your CRM at the 90-day mark; everything before that is leading-indicator metrics, and we report them weekly.

WHAT'S INCLUDED

Capabilities

  • Pulls dormant leads from your CRM by date-since-last-contact and by reason code
  • Multi-channel reactivation sequences
  • Custom messaging per dormancy reason
  • Win-back offers and incentives logic
  • Conversion tracking back to deal closure

WHAT WE COMMIT TO

What we commit to

Reactivation engagement on 6-12 month dormant lists, with results measured at 90-day mark.

WHAT WE DON'T DO

What we don't do

  • Lists older than 24 months
  • Opted-out contacts
  • Lists without documented prior consent

See how this fits your business.

Tell us about your business and we'll map this service to your specific gaps.