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AI Tier-1 Customer Support
Handles routine customer questions with AI trained on your knowledge base.
60-80% of tier-1 support volume can be deflected by an LLM trained on the right knowledge base, with the rest escalated to a human queue with the full conversation context attached. Training inputs include your existing knowledge base, FAQ, product documentation, and a tone-and-style guide that we extract from your past support transcripts. Channels supported are email, web chat, and voice. Tier-2 technical support, account changes that require authentication, and any regulated decision get routed to a human queue with the full conversation history — we don't pretend the AI can handle them.
WHAT'S INCLUDED
Capabilities
- Knowledge base ingestion and embedding
- Multi-channel support (email, chat, voice)
- Brand-trained response style
- Human escalation with conversation context
- Resolution tracking and analytics
WHAT WE COMMIT TO
What we commit to
60-80% deflection rate on tier-1 issues.
WHAT WE DON'T DO
What we don't do
- — Tier-2 technical support
- — Account changes requiring human authentication
- — Regulated decisions
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Tell us about your business and we'll map this service to your specific gaps.