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Failed Payment Recovery

Recovers failed subscription charges before customers churn.

Stripe webhooks fire on every failed charge; the recovery agent picks them up in real time and runs a sequence calibrated to the decline reason — soft decline, hard decline, expired card, and insufficient funds each get different retry timing and different message content. Subscription businesses typically lose 10-15% of MRR to involuntary churn; the recovery sequence is built to claw back the recoverable share of that. For high-value subscribers, a live escalation call happens after the email sequence has run. Card-update flows live on a one-click recovery page. Chargeback recovery is a separate engagement and fraud-flagged transactions are out of scope — we don't try to talk past Stripe's risk decisions.

WHAT'S INCLUDED

Capabilities

Stripe webhook integration for failed payment detection
Smart retry timing (not generic 3/5/7 day intervals)
AI-personalized email sequences per failure reason
Escalation phone calls for high-value subscribers
Card update flow with one-click recovery
Detailed recovery analytics dashboard

WHAT WE COMMIT TO

What we commit to

Recovery rates measured against Recurly's published Subscriber Retention Benchmarks (1,200 sites, 2023), with specific targets agreed at engagement kickoff.

WHAT WE DON'T DO